Who we are
Our website address is: https://oleomontreal.com.br
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser data, to help detect spam.
An anonymized string of characters created from your email (also called a hash) can be sent to Gravatar to verify that you use the service. Gravatar’s privacy policy is available here: https://automattic.com/privacy/. Once your comment has been approved, your profile picture is publicly visible next to your comment.
Media
If you upload images to the site, avoid uploading images that contain embedded location data (EXIF GPS). Visitors can download these images from the site and extract their location data from them.
Cookies
When you leave a comment on the site, you can choose to save your name, e-mail address and website in cookies. This is for your convenience, so you don’t have to fill in your details again when you make another comment. These cookies last for one year.
If you have an account and access this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be discarded when you close your browser.
When you access your account on the site, we also create various cookies to save your account data and your screen display choices. Login cookies are kept for two days and screen choice cookies for one year. If you select “Remember me”, your access will be maintained for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include any personal data and simply indicates the post ID of the article you have just edited. It expires after 1 day.
Embedded media from other sites
Articles on this site may include embedded content such as videos, images, articles, etc. Embedded content from other sites behaves in exactly the same way as if the visitor were visiting the other site.
These sites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with this embedded content, including your interaction with the embedded content if you have an account and are logged in to the site.
Who we share your data with
If you request a password reset, your IP address will be included in the password reset email.
How long we keep your data
If you leave a comment, the comment and its metadata are retained indefinitely. We do this so that we can automatically recognize and approve any subsequent comments instead of holding them for moderation.
For users who register on our site (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (only their username cannot be changed). Site administrators can also view and edit this information.
What rights you have over your data
If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we remove any personal data we hold about you. This does not include any data that we are obliged to keep for administrative, legal or security purposes.
Where your data is sent
Visitor comments can be flagged by an automatic spam detection service.
Payments
We accept payments via third-party gateways. When processing payments, some of your information will be passed on to the company responsible, including information required to process the payment, such as the total amount of the purchase and billing information.
See your card company’s privacy policy for more details.
Exchange policy
You will have up to 7 calendar days after delivery to request an exchange or return of the product.
Exchanges and returns will only be accepted if the product is in its original packaging, contains no signs of damage due to misuse, and is accompanied by the instruction manual and all accessories.
Exchanges or cancellations will only be made after the product has been analyzed and may be sent back without prior consultation if the criteria listed above are not met.
Delivery policy
The postage period for products purchased on the site is up to 2 working days after confirmation of payment.
Shipping times may vary depending on the type of freight chosen at the time of purchase.
All delivery times take into account the stock, the region, the process of issuing the invoice and the product’s separation time.
Please note that we work with third-party delivery companies. Once the order has been finalized, it is not possible to change the delivery method, request an advance or priority. The ways of sending goods are:
Post and Better Shipping
What we collect and store
While you visit our site, we track you:
Products you’ve viewed: we’ll use this to, for example, show you the products you’ve recently viewed
Location, IP address and browser type: we will use this to estimate taxes and delivery
Delivery address: we will ask you to enter this so that we can estimate delivery charges before placing an order and sending it to you!
We will also use cookies to keep track of the contents of your cart as you browse our site.
When you buy from us, we ask you to provide information including your name, billing address, delivery address, e-mail address, telephone number, credit card/payment details and optional account information such as username and password. We will use this information for purposes such as:
Send you information about your account and order
Respond to your requests, including chargebacks and complaints
Process payments and prevent fraud
Set up an account in our store
Comply with any legal obligations we have, such as calculating taxes
Improve our offers
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, e-mail address and telephone number, and this data will be used to complete the checkout page for future orders.
Generally, we store information about you for as long as we need it for the purposes for which we collected and used it, and we are not legally obliged to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, e-mail address and billing and delivery addresses.
We will also store comments or ratings if you choose to leave them.
Who in our team has access
Members of our team have access to the information you provide us with. For example, administrators and store managers can access it:
Order information, such as what was bought, when it was bought and where it should be sent, and
Customer information, such as your name, e-mail address and billing and delivery information.
Our team members have access to this information to help fulfill orders, process refunds and offer you support.
What we share with others
We share information with third parties who help us provide our orders and store services to you, for example – Mercado Pago
What we collect and store
While you visit our site, we will track you:
Products you’ve added to your wish list: we’ll use this to show you and other users your favorite products and create targeted email campaigns.
Wish lists you’ve created: we’ll keep track of the wish lists you create and make them visible to the store team
We will also use cookies to keep track of the content of your wish list as you browse our site.
Who in our team has access
Members of our team have access to the information you provide us with. For example, administrators and store managers can access it:
Wish list details such as products added, date added, name and privacy settings of your wish lists
Our team members have access to this information in order to offer you better deals on the products you love.