{"id":13107,"date":"2024-12-02T20:17:44","date_gmt":"2024-12-02T23:17:44","guid":{"rendered":"https:\/\/oleomontreal.com.br\/frequently-asked-questions\/"},"modified":"2024-12-28T10:29:10","modified_gmt":"2024-12-28T13:29:10","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/oleomontreal.com.br\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13107\" class=\"elementor elementor-13107 elementor-12485\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7aee3773 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7aee3773\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-thegem\"><div class=\"elementor-row\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70a6e71\" data-id=\"70a6e71\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26b3371b flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-thegem-animated-heading\" data-id=\"26b3371b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thegem-animated-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thegem-heading thegem-animated-heading title-h1\" id=\"thegem-heading-26b3371b\"><span class=\"colored\" style=\"color: #FFFFFF;\">Frequently asked questions<\/span> <\/div><style type=\"text\/css\">#thegem-heading-26b3371b {margin: 0;}#thegem-heading-26b3371b {margin-left: auto; margin-right: auto;}#thegem-heading-26b3371b > * {justify-content: center;}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-171c5d95 elementor-widget__width-initial flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-thegem-animated-heading\" data-id=\"171c5d95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thegem-animated-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thegem-heading thegem-animated-heading styled-subtitle\" id=\"thegem-heading-171c5d95\"><span class=\"colored\" style=\"color: #FFFFFF;\">Montreal Canada values clarity and support for its customers and visitors. That\u2019s why we have a dedicated Frequently Asked Questions (FAQ) section to answer the most common questions about purchasing processes, payment methods, delivery times and more.  <\/span> <\/div><style type=\"text\/css\">#thegem-heading-171c5d95 {margin: 0;}#thegem-heading-171c5d95 {margin-left: auto; margin-right: auto;}#thegem-heading-171c5d95 > * {justify-content: center;}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a1e154e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a1e154e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;thegem_custom_css&quot;:&quot;.heading-gradient .thegem-heading{\\n    background-image: linear-gradient(45deg, #3758ed, #d016e8);\\n    color: #00b6e7;\\n    -webkit-text-fill-color: transparent;\\n    -webkit-background-clip: text;\\n}&quot;}\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-thegem\"><div class=\"elementor-row\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ad5e1a3\" data-id=\"1ad5e1a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-81d8e5f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81d8e5f\" data-element_type=\"section\" data-e-type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-thegem\"><div class=\"elementor-row\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-36e2fd97\" data-id=\"36e2fd97\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d114488 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-thegem-accordion\" data-id=\"3d114488\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;thegem_elementor_preset&quot;:&quot;simple_solid&quot;,&quot;title_position&quot;:&quot;left&quot;}\" data-widget_type=\"thegem-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"gem-tta-container\" data-vc-action=\"collapseAll\">\n\t\t\t<div class=\"gem-tta-general gem-tta gem-tta-accordion gem-tta-color-thegem gem-tta-style-simple_solid gem-tta-shape-rounded gem-tta-o-shape-group gem-tta-controls-align-left\">\n\t\t\t\t<div class=\"gem-tta-panels-container\">\n\t\t\t\t\t<div class=\"gem-tta-panels\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-1\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-1\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tHow to buy on our website?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>Montreal Canada&#8217;s main focus is to ensure an easy and safe shopping experience for its customers. For this reason, we have dedicated this area to provide detailed guidance on each step, from registering on the website to completing your purchase, aiming to provide peace of mind throughout the process. See the steps below: <\/p>\n<p>1st Step<br \/>Register<\/p>\n<p>Step 2<br \/>Find products<\/p>\n<p>3rd Step<br \/>Put products in the cart<\/p>\n<p>Step 4<br \/>Shopping cart<\/p>\n<p>5th Step<br \/>Finalize the purchase<\/p>\n<p>Step 6<br \/>Track your orders<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-2\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-2\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my registration data?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>To change your data <a href=\"https:\/\/oleomontreal.com.br\/minha-conta\/\">click here<\/a>;<\/p>\n<p>Log in (email and password) and change your registration details.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-3\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-3\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I recover my password?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>Click on Log in or register . Then click on the link I forgot my password to reset it; <\/p>\n<p>At this point, simply enter your email in the indicated space and an email confirming your request and creating a new password will be sent to your email address;<\/p>\n<p>Attention: If you have not yet received the email, please check your spam blocker and junk mail folder.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-4\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-4\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tCan I exchange or return the product?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>You will have up to 7 calendar days after delivery to request an exchange or return of the product. Exchanges and returns will only be accepted if the product is in its original packaging, contains no signs of damage due to misuse, and is accompanied by the instruction manual and all accessories.<\/p>\n<p>Exchanges or cancellations will only be made after the product has been analyzed and may be sent back without prior consultation if the criteria listed above are not met.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-5\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-5\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the payment methods?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>Check the flags at the bottom of the website to find out which payment methods the store accepts.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-6\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-6\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tMy payment is pending. What now? \t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>After making the payment for the order, you must wait up to 72 business hours for confirmation. Within this period, you will receive an email confirming the payment or you can check directly in \u201cOrders\u201d. <\/p>\n<p>If you made the payment more than 72 hours ago, please contact our Customer Service Center by phone or email, available below.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-7\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-7\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I use my discount coupon?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>If you are trying to use a discount coupon, whether physical or one you received by email, check if the product you want to buy is already on sale, as promotions are not cumulative. Always check the rules of the discount you received.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-8\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-8\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the delivery methods?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>The postage period for products purchased on the site is up to 2 working days after confirmation of payment. Shipping times may vary depending on the type of freight chosen at the time of purchase.<\/p>\n<p>All delivery times take into account the stock, the region, the process of issuing the invoice and the product&#8217;s separation time.<\/p>\n<p>We would like to point out that we work with third-party companies to make deliveries. After the order is finalized, it is not possible to change the delivery method, request an advance or priority. <\/p>\n<p>The ways of sending goods are:<\/p>\n<p>Correios e Melhor Envio.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-9\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-9\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I track the delivery of my order?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>Tracking your order is super easy:<\/p>\n<p>&#8211; Log in to our website <strong>https:\/\/oleocanadense.com.br\/minha-conta\/<\/strong><\/p>\n<p>&#8211; Access the option <strong>ORDERS; <\/strong><\/p>\n<p>&#8211; Choose the Order you want to know more information about, click on the order number:<\/p>\n<p>Please note that all status updates will be sent to you via email.<\/p>\n<p><strong>Important:<\/strong> Delivery hours are on weekdays (Monday to Friday) from 8 am to 8 pm through the Post Office or partner carriers.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-10\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-10\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tI received the wrong product. What should I do?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>If you identify an error at the time of delivery, immediately refuse to accept the order. If you have identified it after receiving it, do not remove the labels and contact our customer service representatives.<\/p>\n<p>You can contact our Customer Service Center.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-11\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-11\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I check the delivery time and shipping cost?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>You can check the <strong>delivery time<\/strong> by including your zip code in the indicated field, but first you must choose the size of the item if the option exists.<\/p>\n<p>After including the zip code, click on calculate, below you will be able to check what your delivery time will be. The deadline always starts after payment for your order has been approved.<\/p>\n<p>Shipping is calculated according to the weight and size of the products, considering the delivery location.<\/p>\n<p>The shipping cost will always be informed before the order is finalized. In case of changes in the quantity of items in the cart, shipping will be recalculated.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"faq-12\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-12\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact Canadian Montreal?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-minus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"gem-mdi mdi-plus-circle-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>Our service channels are:<\/p>\n<p>WhatsApp: (+55) 11 99966-9118<\/p>\n<p>E-mail: sac@oleomontreal.com.br<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5695d5a8 elementor-widget-divider--view-line flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-divider\" data-id=\"5695d5a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4326a5cf flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-thegem-animated-heading\" data-id=\"4326a5cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thegem-animated-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thegem-heading thegem-animated-heading title-h1\" id=\"thegem-heading-4326a5cf\"><span>Do you have any questions?<\/span> <\/div><style type=\"text\/css\">#thegem-heading-4326a5cf {margin: 0;}#thegem-heading-4326a5cf {margin-left: auto; margin-right: auto;}#thegem-heading-4326a5cf > * {justify-content: center;}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3408512c flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-thegem-animated-heading\" data-id=\"3408512c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thegem-animated-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thegem-heading thegem-animated-heading styled-subtitle\" id=\"thegem-heading-3408512c\"><span class=\"colored\" style=\"color: #3C3950;\">To contact our customer service team or sales department, please contact us using the telephone number below, Monday to Friday from 8:00 am to 5:00 pm.<\/span> <\/div><style type=\"text\/css\">#thegem-heading-3408512c {margin: 0;}#thegem-heading-3408512c {margin-left: auto; margin-right: auto;}#thegem-heading-3408512c > * {justify-content: center;}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0d7d2f flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-thegem-animated-heading\" data-id=\"d0d7d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thegem-animated-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thegem-heading thegem-animated-heading title-h1\" id=\"thegem-heading-d0d7d2f\"><span>+55 11 99966-9118<\/span> <\/div><style type=\"text\/css\">#thegem-heading-d0d7d2f {margin: 0;}#thegem-heading-d0d7d2f {margin-left: auto; margin-right: auto;}#thegem-heading-d0d7d2f > * {justify-content: center;}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Montreal Canada values clarity and support for its customers and visitors. That\u2019s why we have a dedicated&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fullwidth.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13107","page","type-page","status-publish"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/oleomontreal.com.br\/en\/wp-json\/wp\/v2\/pages\/13107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oleomontreal.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oleomontreal.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oleomontreal.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oleomontreal.com.br\/en\/wp-json\/wp\/v2\/comments?post=13107"}],"version-history":[{"count":1,"href":"https:\/\/oleomontreal.com.br\/en\/wp-json\/wp\/v2\/pages\/13107\/revisions"}],"predecessor-version":[{"id":13108,"href":"https:\/\/oleomontreal.com.br\/en\/wp-json\/wp\/v2\/pages\/13107\/revisions\/13108"}],"wp:attachment":[{"href":"https:\/\/oleomontreal.com.br\/en\/wp-json\/wp\/v2\/media?parent=13107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}