Montreal Canada’s main focus is to ensure an easy and safe shopping experience for its customers. For this reason, we have dedicated this area to provide detailed guidance on each step, from registering on the website to completing your purchase, aiming to provide peace of mind throughout the process. See the steps below:
1st Step
Register
Step 2
Find products
3rd Step
Put products in the cart
Step 4
Shopping cart
5th Step
Finalize the purchase
Step 6
Track your orders
To change your data click here;
Log in (email and password) and change your registration details.
Click on Log in or register . Then click on the link I forgot my password to reset it;
At this point, simply enter your email in the indicated space and an email confirming your request and creating a new password will be sent to your email address;
Attention: If you have not yet received the email, please check your spam blocker and junk mail folder.
You will have up to 7 calendar days after delivery to request an exchange or return of the product. Exchanges and returns will only be accepted if the product is in its original packaging, contains no signs of damage due to misuse, and is accompanied by the instruction manual and all accessories.
Exchanges or cancellations will only be made after the product has been analyzed and may be sent back without prior consultation if the criteria listed above are not met.
Check the flags at the bottom of the website to find out which payment methods the store accepts.
After making the payment for the order, you must wait up to 72 business hours for confirmation. Within this period, you will receive an email confirming the payment or you can check directly in “Orders”.
If you made the payment more than 72 hours ago, please contact our Customer Service Center by phone or email, available below.
If you are trying to use a discount coupon, whether physical or one you received by email, check if the product you want to buy is already on sale, as promotions are not cumulative. Always check the rules of the discount you received.
The postage period for products purchased on the site is up to 2 working days after confirmation of payment. Shipping times may vary depending on the type of freight chosen at the time of purchase.
All delivery times take into account the stock, the region, the process of issuing the invoice and the product’s separation time.
We would like to point out that we work with third-party companies to make deliveries. After the order is finalized, it is not possible to change the delivery method, request an advance or priority.
The ways of sending goods are:
Correios e Melhor Envio.
Tracking your order is super easy:
– Log in to our website https://oleocanadense.com.br/minha-conta/
– Access the option ORDERS;
– Choose the Order you want to know more information about, click on the order number:
Please note that all status updates will be sent to you via email.
Important: Delivery hours are on weekdays (Monday to Friday) from 8 am to 8 pm through the Post Office or partner carriers.
If you identify an error at the time of delivery, immediately refuse to accept the order. If you have identified it after receiving it, do not remove the labels and contact our customer service representatives.
You can contact our Customer Service Center.
You can check the delivery time by including your zip code in the indicated field, but first you must choose the size of the item if the option exists.
After including the zip code, click on calculate, below you will be able to check what your delivery time will be. The deadline always starts after payment for your order has been approved.
Shipping is calculated according to the weight and size of the products, considering the delivery location.
The shipping cost will always be informed before the order is finalized. In case of changes in the quantity of items in the cart, shipping will be recalculated.
Our service channels are:
WhatsApp: (+55) 11 99966-9118
E-mail: sac@oleomontreal.com.br